Shop Terms

Delivery Instructions and timeframes

  • Goods will be despatched the next working day after payment has been fully completed. No goods will be despatched prior to payment being completed. Once despatched the timeline for arrival of the goods will depend on the location they are being sent to. Timelines for arrival should be taken from the Australia Post website.

Returns and Exchanges to the Down syndrome association of Queensland Ltd Online

The Down syndrome association of Queensland Ltd Online will refund or exchange goods purchased via the online store if the goods are found to be faulty, damaged or incomplete upon arrival at the purchaser’s destination. There is no change of mind refund.

DAMAGED OR FAULTY ITEMS

We guarantee that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website.  Where an item has arrived damaged, mis-bound, or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know by visiting the ‘Contact us’ page on our website.

Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following remedies: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available.

HOW LONG WILL MY REMEDY TAKE?

We will make every effort to process remedy claims within 3 business days of the fault being brought to our attention.  Where we provide you with a refund please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.

Please contact the Down syndrome association of Queensland at office@dsaq.org.au or 61 7 33566655 if you have a return query.

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